Our Response to COVID-19
Raj Jewels is committed to protecting the health and safety of our employees, customers and communities.
To do our part to help slow the spread of COVID-19, we will continue to keep our store in Iselin, New Jersey operational only for curb-side pick-up and not open to shop for customers as per state guidelines. Our store in and Morrisville, North Carolina is open only weekends (12:00 pm to 6:00 pm). We remain open and ready to serve you through rajjewels.com 24/7.
We are living in very difficult times and there are many unknowns. But with the experience we have gained over three decades in the industry, our culture’s strength will help us sustain this. As a family-run company, we consider our employees and customers part of our family. We are here to serve you and to support you, and we will get through this together.
We are taking steps to support our employees who are not working at this time, and we are taking precautions to create a safe work environment at our online fulfillment center that operates once a week for few hours. Read on for answers to frequently asked questions to learn more about our ongoing efforts.
Can I still shop online?
Yes! Rajjewels.com is available and ready to help you find what you need during this time. The shipments however are working on a delayed schedule due to limited hours of operation.
Can I pick up my online order in NJ?
Yes, we are providing NJ store curbside pickup for all online orders. You will receive a call for pick-up once you place the order.
Why is my shipment delayed?
We appreciate your patience with the shipping delays. Due to the impact of COVID-19, it may take longer than usual for your order to arrive. Please expect a delay of about 1 to 2 weeks on all shipments. We are working to get orders out to you as quickly as possible. Keep an eye on your email for all order updates. We'll call you and also send an email to you as items in your order are ready to ship, or if there are updates on the status of your order.
Where's my order? Why isn't there a tracking number yet?
We appreciate your patience. We are working to get orders out to you as quickly as possible.
Tracking numbers for your order shipments become available once our shipping department calls you and UPS picks up the packages for delivery. We'll send an email to you as items in your order ship, and this will contain a link to the most up-to-date tracking information for your order. You can also check your order status to get the latest shipping and tracking info.
Can I get doorstep home delivery?
This option is not available as part of our secured shipping policy. We ONLY ship to the nearest UPS location within the shipping address you have entered in your order. You have to confirm to this policy before placing the order.
Can I delay my shipment?
Once your order is placed, our shipping team will reach out to you and we can certainly delay the shipment as per your preference and send it out on your preferred date.
How do I cancel my order?
You can email us at firstname.lastname@example.org or call us at 1-833-228-8725 and we will help you in changing or cancelling the order BEFORE the order is shipped. Your credit card will not be charged if we are unable to fulfill and/or cancel your order for any reason.
What is your online return policy during COVID-19?
Usually we have a 15 days return policy on online orders with the exception of clearance items that are final sale. Currently, we handle returns on a case-by-case basis with the ultimate objective of making our customers happy. For more details, it is best to speak to a LiveChat agent or email us at email@example.com.
What is your in-store return policy during COVID-19?
There are no returns available on any purchases made in our stores in NJ & NC. You can exchange items purchased in the stores when they reopen but it is required that you email firstname.lastname@example.org about this communication immediately along with your order details.
Video Calling Shopping
Are you still taking video calls?
Yes, if you see an item on line or would like to see additional designs and styles, you can book an appointment with a LiveChat agent or call us at 1-833-228-8725 . Once your appointment is booked, you will receive a confirmation for the call.
Is fulfillment and order processing still functional?
Our ecommerce team continues to work from home and a small team of in-store fulfillment operates for minimal hours once a week, not crossing the guidelines of social distancing. This enables us to continue serving customers online. We appreciate their commitment to serving customers and are grateful for their dedication. We are continuing to pay close attention to all local regulations.
What is being done to protect employees fulfilling online orders in your store?
The health of our employees is a priority, and we take seriously the responsibility we have to create a safe work environment. We've put additional precautions in place, including additional cleaning, adjustments to allow for social distancing between employees and resources to help them stay healthy. If employees feel unwell, we are directing them to stay home and have implemented quarantining where appropriate. Given these steps, and guidance provided by local and national health experts, we feel confident our facilities continue to be safe workplaces for our people.
How will I know when stores reopen?
We are closely following announcements and updates around COVID-19, including direction from local authorities. We'll be sure to communicate information on rajjewels.com and on all our social media channels. You can also subscribe to our emails for updates. When stores are reopened, we suggest calling the respective store before planning your next visit. Alternatively, you can also connect with a LiveChat agent for a speedy response.